Contract Upgrade Failure by Call Center Agent

Please refer to case number ***.

I was called & offered a new data contract by a Cell C call center agent which amounted to R150 pm in December. The R150 was supposed to be deducted from my account in January but R348 was dedicated.

I called Cell C and they confirmed that there was an error and the agent did not apply the discount I was promised in December.

I requested a refund and the agent then said Cell C would not charge me end of February, then March Cell C will deduct R150. That never happened.

Now I received a message saying Cell C will be dedicating R1000!

What the hell is going on with Cell C? I'm tired of calling and going around in circles trying to explain this situation every month!

I need this matter to be corrected and finalized once and for all!