CONTRACT UPGRADE ERROR

Cell C upgraded my contract in error. I have requested a reversal and reinstatement of my old contract. Numerous calls were made to head office and various case reference numbers were provided with the promise that the case would be resolved. Email also sent to customer care. Been nearly three weeks since case was first reported. Spoke to an agent on Monday (16/11/15) and was guaranteed that case would be resolved by Tuesday (17/11/15). Called today and was told that person did not work there and was refused an opportunity to speak to a manager or supervisor. Extremely poor service rendered.