MK
Mentoff K
1 reviews | Active since Jun 2013
06 Oct 2022, 13:15
Contract upgrade customer service
Poor customer care. Not delivering on my approved contract upgrade. Will rather accept my contract cancelation than to resolve my query.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Oct 2022, 14:19Hi Mentoff
Which device did you upgrade to?
^PN
Which device did you upgrade to?
^PN
Best regards,
Cell C's reply06 Oct 2022, 14:19
Official
Hi Mentoff
Which device did you upgrade to?
^PN
Which device did you upgrade to?
^PN
Best regards,
MK
Mentoff K's updateReviewer Update
06 Oct 2022, 18:01I am sure the account will reflect all details.
Cell C is fast becoming a joke in their customer service department.
They tell you to call their 084... number, then, when not answered in an hour you opt to send an email to the address advertised in the call, just to get an email saying you should call that same number.......
And the process repeats itself, twice daily, 7 days in a row. Excluding weekend attempts.
Fed up with pillar to post BS I opted to rather cancel my contract. That Cell C did not even try to counter and gladly took personal details to cancel, rather than to save a customer by resolving an issue.
Bad, is a good description.
Cell C is fast becoming a joke in their customer service department.
They tell you to call their 084... number, then, when not answered in an hour you opt to send an email to the address advertised in the call, just to get an email saying you should call that same number.......
And the process repeats itself, twice daily, 7 days in a row. Excluding weekend attempts.
Fed up with pillar to post BS I opted to rather cancel my contract. That Cell C did not even try to counter and gladly took personal details to cancel, rather than to save a customer by resolving an issue.
Bad, is a good description.
MK
Mentoff K's update06 Oct 2022, 18:01
Reviewer Update
I am sure the account will reflect all details.
Cell C is fast becoming a joke in their customer service department.
They tell you to call their 084... number, then, when not answered in an hour you opt to send an email to the address advertised in the call, just to get an email saying you should call that same number.......
And the process repeats itself, twice daily, 7 days in a row. Excluding weekend attempts.
Fed up with pillar to post BS I opted to rather cancel my contract. That Cell C did not even try to counter and gladly took personal details to cancel, rather than to save a customer by resolving an issue.
Bad, is a good description.
Cell C is fast becoming a joke in their customer service department.
They tell you to call their 084... number, then, when not answered in an hour you opt to send an email to the address advertised in the call, just to get an email saying you should call that same number.......
And the process repeats itself, twice daily, 7 days in a row. Excluding weekend attempts.
Fed up with pillar to post BS I opted to rather cancel my contract. That Cell C did not even try to counter and gladly took personal details to cancel, rather than to save a customer by resolving an issue.
Bad, is a good description.
Cell C's replyOfficial
06 Oct 2022, 22:24Please advise on the device that you upgraded to as it is not yet reflecting on your account.
^NH
^NH
Best regards,
Cell C's reply06 Oct 2022, 22:24
Official
Please advise on the device that you upgraded to as it is not yet reflecting on your account.
^NH
^NH
Best regards,