1 reviews | Active since Jan 2020
contract upgrade
my wife and i have a total of 5 contracts with cell c. one of those contracts is my mobile phone which is due for upgrade and im paying R840 a month. I took time off work to go and upgrade my contract as I found a deal online that I liked. the deal I was looking to take was R479/month plus i requested paying an additional R80 for the smart watch which was advertised. my upgraded contract would have come to a total of R559/month which is R281 less than my existing contract. when i requested for this upgrade, i was informed that i qualify for the phone but not the watch which was advertised and is R80 extra. i got no explanation from the consultant and this makes no sense to me. After trying to get an explanation, i was then informed that theres no stock for the watch yet it was advertised, which is now false advertising. i then told the consutant that i am going to cancel all 5 of my contracts with cell c and they couldnt care less. cell c should not be false advertising as it will draw customers away from them.
Thank you for contacting Cell C.
Kindly advise of the make and model of your device you were applying for?
^MM
Thank you for contacting Cell C.
Kindly advise of the make and model of your device you were applying for?
^MM
