MT
Milada T

1 reviews | Active since Apr 2017

03 May 2018, 08:10

Contract upgrade

Again !!I'm trying to upgrade my contract they say we will call you. Nobody calld,I had the same problem last time I wanted to upgrade. This is very unprofessional and very annoying. I pay a lot of money monthly for my contracts so I do expect very good service instead I get no service at all. I should just go to Vodacom, much better customer service

0
Replies (2)
Cell C
Cell C's reply03 May 2018, 08:43
Official

Good morning Milada

Upgrading your contract should not be frustrating. We will get someone to assist. Apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply03 May 2018, 09:04
Official

We have received feedback from our credit operations team advising that you need to renew your VISA first then your credit score will be loaded accordingly.

Regards

Cell C | PN

Best regards,