MA
Mutsila A
1 reviews | Active since Jan 2012
06 Jun 2019, 13:20
contract to cancelled
my name is Nthatheni, I have the contract with cell, apparently there was a package that was sent to me (Huawei P20 Lite Black 64gb Dual Sim Lte-a Bundle On Media play 500mb) order number is ( ********** ********** ) which I never apply for it, i log the call that i don need this and they advise me to return the package i did and it was collect by RAM, but when i check bank statement they debiting, the phone that i apply is Huaweip30 light and data starter pack of 15GB. i log the complain to cancellation(184143) they gave me there reference ( ********** 106), i was told hold until more 45 minutes until the call cut, even now my issue not solved
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Jun 2019, 14:39Good afternoon Mutsila
We apologize for the delay in resolution.
Our team will be in touch to ensure that the matter is addressed.
Regards
DA
We apologize for the delay in resolution.
Our team will be in touch to ensure that the matter is addressed.
Regards
DA
Best regards,
Cell C's reply06 Jun 2019, 14:39
Official
Good afternoon Mutsila
We apologize for the delay in resolution.
Our team will be in touch to ensure that the matter is addressed.
Regards
DA
We apologize for the delay in resolution.
Our team will be in touch to ensure that the matter is addressed.
Regards
DA
Best regards,
MA
Mutsila A's updateReviewer Update
06 Jun 2019, 14:55thank you alternative number to call me - ***
thank you
thank you
MA
Mutsila A's update06 Jun 2019, 14:55
Reviewer Update
thank you alternative number to call me - ***
thank you
thank you
MA
Mutsila A's updateReviewer Update
01 Jul 2019, 11:08good morning, my problem is not solved yet, I'm checking my Bank statement Cell is still deduction amount of R300. as I complain that this phone of P20 lite i don't have it I return it, can someone solve this problem, you request me to send the correct number i haven't receive any calls, is this Cell treat its customer and rob people their money really, please resolve this problem refund my money back then everything will be OK.
MA
Mutsila A's update01 Jul 2019, 11:08
Reviewer Update
good morning, my problem is not solved yet, I'm checking my Bank statement Cell is still deduction amount of R300. as I complain that this phone of P20 lite i don't have it I return it, can someone solve this problem, you request me to send the correct number i haven't receive any calls, is this Cell treat its customer and rob people their money really, please resolve this problem refund my money back then everything will be OK.