CM
Charity M
1 reviews | Active since Nov 2016
23 Jan 2021, 12:02
Contract Termination
I sent a request to Cell C for my contract to be terminated, weeks ago. I have called numerous times thereafter and I get transferred every time, but they calls just drop. Can someone please tell me if my contract has been terminated cause I do not wish to receive another statement telling me about payment.
I would appreciate a call on ***
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Charity M's updateReviewer Update
12 Apr 2023, 12:57After this review, I was contacted and told my contract had been cancelled successfuly. My account was up to date obviously as I had requested an upgrade the very same month. So please advise why am I recieving calls and SMS'es 2 years later advising I am owing CellC ? Your account is also now reflecting on my credit report and lowering my credit score. I called Cell C customer care soon as I started recieving calls and the lady I spoke to advised I was NOT owing, the amount was cleared and was for Sept2020 ????? HOW ??? I know damn well my account was up to date when I requested cancelation, and I am certain someone was going to mention an outstanding payment, should there be, during the time I requested an upgrade.
The lady told me she will email a letter stating my account is clear, but to date I have not received anything but still receiving texts from the collections people. This is very frustrating
The lady told me she will email a letter stating my account is clear, but to date I have not received anything but still receiving texts from the collections people. This is very frustrating
CM
Charity M's update12 Apr 2023, 12:57
Reviewer Update
After this review, I was contacted and told my contract had been cancelled successfuly. My account was up to date obviously as I had requested an upgrade the very same month. So please advise why am I recieving calls and SMS'es 2 years later advising I am owing CellC ? Your account is also now reflecting on my credit report and lowering my credit score. I called Cell C customer care soon as I started recieving calls and the lady I spoke to advised I was NOT owing, the amount was cleared and was for Sept2020 ????? HOW ??? I know damn well my account was up to date when I requested cancelation, and I am certain someone was going to mention an outstanding payment, should there be, during the time I requested an upgrade.
The lady told me she will email a letter stating my account is clear, but to date I have not received anything but still receiving texts from the collections people. This is very frustrating
The lady told me she will email a letter stating my account is clear, but to date I have not received anything but still receiving texts from the collections people. This is very frustrating