MS
Marianne S

1 reviews | Active since Jan 2010

12 Jan 2016, 14:27

Contract Still not working after 15 days

I signed up for a new Contract on 28/12/15. R179.00 p.m = R100 airtime + 1G daytime Data + 2 G night time Data + 50G Free data for 3 months from date of Contract. I was told I could choose my Tel No's. I chose 2 No's. But then when contract was printed the incorrect amount was printed on Contract, I changed it manually but this was not good and had to be re-printed. By re-printing the Contract the Sales Person did not pick-up the system changed the Tel no. on my Airtime number - so I was issued an incorrect Tel No. Then 3 days later my 50G data EXPIRED. After asking him repeatedly if the 50G data is applicable for 3 months after signing contract (as stated on Brochure) and this was confirmed. Now 15 days later I still don't have Data (nothing) as my previous contract was loaded incorrectly & therefore cancelled. I live in the Strand and have to travel to N1 City (50km each way) to have this rectified each time (have done this 3 times already). Now have to have new Simcard - another new number - and 3 days later still no data. Am using my Airtime for data! I sent my chosen Tel No (which did not exist) to all my contacts! It took a week to correct the error! Out of Data & Airtime

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Replies (1)
Cell C
Cell C's reply12 Jan 2016, 15:15
Official
Hello MSteyl,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN