Contract still not cancelled!!!

<p>Cell C is pathetic!!!!</p> <p> </p> <p>I called in and cancelled my contract which was due to end February, on the 19th January 2017. Its been almost 2 months and the contract is still not cancelled and I am being harassed with smses saying I must pay an outstanding fee for airtime they put in the phone AFTER I have cancelled their contract. </p> <p> </p> <p>Last week Thursday (2 March) I spoke to Ankesh who said the matter will be escalated and investigated and I will be called back. Yesterday, 8 the March I called again because I had not got a call as yet. I spoke to Siviwe at Cancellations and thereafter transfered to Mawande at Customer Care who listened to the 19th January recording and confirmed that I had indeed cancelled the contract. Mawande promised to send an SMS with a reference number and the matter will be resolved within 24 hours. </p> <p>Today, 9 March I called again to enquire and spoke to Pamela, who transferred to Nombuso who were of NO ASSISTANCE. I was told no supervisors were available for me to speak to at that time. I need this matter resolved immediately as I will not keep paying for a service I do not want. As per CPA, this is ******** and my next step is to escalate to the Ombudsman!!!! It's pathetic and frustrating to say the least. </p>