Contract Still Not Cancelled

<p>After unsuccessfully emailing customer sercice in November 2012 to cancel my contract and move over to prepaid ,I contacted hello peter and cell c finally responded in December 2012,the customer care agent confirmed that my contract will be cancelled end December 2012 .Its Mid January 2017 and this has not been done .Cell C you are holding me up ,I dont want to deal with you ,I want an end to this pathetic service offering ,can you please honor the comittment you made to cancel this contract.This speaks very poorly of your customer service standards.</p>