Contract sold under false information

On the 26/04/2021 I contacted Cellc to cancel my existing contract, which was ending, the consultant then convinced to to cancel but at least take up a month-to-month data package without a device also mentioned that in the even that I would like to sign all that will be required from me is a 30 day cancellation notice. I agreed to the month-to-month contract, on the 2nd of March 2022 I contacted Cellc to give a 30 days’ notice cancellation for my current contract. To my surprise I was then told that it's a 2-year contract so I would have to pay a cancellation fee in order to cancel. I explained to the consultant that this was sold to me as a month-to-month contract. Had this information been disclosed to me prior I wouldn't have allowed for a 2-year data contract.

I would prefer for Cellc to offer services that they sell to people exactly as they are without any misleading information especially where finances are concerned. With all the above mentioned I would request that the recordings of these verbal communications be made available to me.

In about two to three weeks since I sent the email, I got an email from Cell C stating that my request to cancellation is being processed and I have to pay a cancellation fee. In my mail I was requesting the recorded conversation between me and the sales consultant which till to date has not been addressed.