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Siphelele N
1 reviews | Active since Feb 2022
27 Nov 2025, 09:42
Contract sim not activated apparently i must figure the activation out myself!!
i recenntly took out a contract sim with them & 6 days later its not activated, when i called their call centre the keep transferring me saying i need to activate it & they are putting me through to activations section, i get to where i'm transferred & its still not the correct section, mind you i'm using my MTN sim card & its charged when i make calls but if airtime runs out they don't get back to you!! definately canceling but i'm guessing i'll be sent from pillar to post for trying to do that too!!😡
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Cell C's replyOfficial
27 Nov 2025, 10:10Dear Siphelele N,
Thank you for reaching out.
We’re truly sorry for the poor experience you’ve had with your SIM activation and the inconvenience of being transferred repeatedly. This is not the level of service we aim to provide. We’ve noted your feedback and will escalate this internally to ensure the issue is addressed and that our activation and support process is improved.
Thank you for bringing this to our attention — and again, we apologise for the frustration caused.
Cell C | CM
Thank you for reaching out.
We’re truly sorry for the poor experience you’ve had with your SIM activation and the inconvenience of being transferred repeatedly. This is not the level of service we aim to provide. We’ve noted your feedback and will escalate this internally to ensure the issue is addressed and that our activation and support process is improved.
Thank you for bringing this to our attention — and again, we apologise for the frustration caused.
Cell C | CM
Cell C's reply27 Nov 2025, 10:10
Official
Dear Siphelele N,
Thank you for reaching out.
We’re truly sorry for the poor experience you’ve had with your SIM activation and the inconvenience of being transferred repeatedly. This is not the level of service we aim to provide. We’ve noted your feedback and will escalate this internally to ensure the issue is addressed and that our activation and support process is improved.
Thank you for bringing this to our attention — and again, we apologise for the frustration caused.
Cell C | CM
Thank you for reaching out.
We’re truly sorry for the poor experience you’ve had with your SIM activation and the inconvenience of being transferred repeatedly. This is not the level of service we aim to provide. We’ve noted your feedback and will escalate this internally to ensure the issue is addressed and that our activation and support process is improved.
Thank you for bringing this to our attention — and again, we apologise for the frustration caused.
Cell C | CM