AT
Amos T
1 reviews | Active since Jan 2021
28 Jan 2021, 08:46
Contract Sim card stopped working
I have been with a cell c contract for 23 months now and had done a sim swap before because a sim card was no longer working, my main problem here is that even the first sim card when contract was about to end it lost a network and I was required to pay R100 for sim swap which is now making me to think that cell c uses this kind of method to **** people their money since sim swap is not free.how can a sim card which has never been removed stop working out of nowhere?
Its a **** to make us pay R100 for sim swap, and this shows that cell c does not care about its customers as I am now missing important calls due to this
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
28 Jan 2021, 10:16Good day Amos
Thank you for getting in touch.
We will refer this matter to our Support Team. Do expect our call shortly.
^NT
Thank you for getting in touch.
We will refer this matter to our Support Team. Do expect our call shortly.
^NT
Best regards,
Cell C's reply28 Jan 2021, 10:16
Official
Good day Amos
Thank you for getting in touch.
We will refer this matter to our Support Team. Do expect our call shortly.
^NT
Thank you for getting in touch.
We will refer this matter to our Support Team. Do expect our call shortly.
^NT
Best regards,
AT
Amos T's updateReviewer Update
05 Feb 2021, 15:18My problem is still not solved, please contact me at ***... I have been missing important calls for 2 weeks now
AT
Amos T's update05 Feb 2021, 15:18
Reviewer Update
My problem is still not solved, please contact me at ***... I have been missing important calls for 2 weeks now
Cell C's replyOfficial
05 Feb 2021, 16:12Hi Amos
We phoned you on the 30th and you advised our Team that you had already been assisted.
Please advise what is still outstanding.
^MM
We phoned you on the 30th and you advised our Team that you had already been assisted.
Please advise what is still outstanding.
^MM
Best regards,
Cell C's reply05 Feb 2021, 16:12
Official
Hi Amos
We phoned you on the 30th and you advised our Team that you had already been assisted.
Please advise what is still outstanding.
^MM
We phoned you on the 30th and you advised our Team that you had already been assisted.
Please advise what is still outstanding.
^MM
Best regards,
AT
Amos T's updateReviewer Update
05 Feb 2021, 16:19This is how I was assisted and it didn't work, Dear Customer
Receive feedback for case no: ***
Number in question: ***
Usage limit
Out of bundle voice limit: R10.00
Out of bundle SMS limit: R0.00
Out of bundle Data limit: R0.00
Out of bundle limit set to unlimited, try to restart your device, if problem persist Try manually changing the network
Dual Sim Device
1. Select ?Settings? from main menu
2. Select ?Wireless & networks?
3. Select ?Mobile network?
4. Set ?Data roaming? toggle switch to ?ON?
5. Select ?OK? to allow data roaming
6. Access Point Name (Select the three dots on your top right and then reset to default)
7. Go back to Access Point Name Select the Cell C sim number either sim 1 or Sim 2
*Select lowest connection: EG: 2G
*Wait Network will temporary switch off once its back again then go back to the sim option and select LTE/3G/2G Auto connect.
Cell C Escalation department
Receive feedback for case no: ***
Number in question: ***
Usage limit
Out of bundle voice limit: R10.00
Out of bundle SMS limit: R0.00
Out of bundle Data limit: R0.00
Out of bundle limit set to unlimited, try to restart your device, if problem persist Try manually changing the network
Dual Sim Device
1. Select ?Settings? from main menu
2. Select ?Wireless & networks?
3. Select ?Mobile network?
4. Set ?Data roaming? toggle switch to ?ON?
5. Select ?OK? to allow data roaming
6. Access Point Name (Select the three dots on your top right and then reset to default)
7. Go back to Access Point Name Select the Cell C sim number either sim 1 or Sim 2
*Select lowest connection: EG: 2G
*Wait Network will temporary switch off once its back again then go back to the sim option and select LTE/3G/2G Auto connect.
Cell C Escalation department
AT
Amos T's update05 Feb 2021, 16:19
Reviewer Update
This is how I was assisted and it didn't work, Dear Customer
Receive feedback for case no: ***
Number in question: ***
Usage limit
Out of bundle voice limit: R10.00
Out of bundle SMS limit: R0.00
Out of bundle Data limit: R0.00
Out of bundle limit set to unlimited, try to restart your device, if problem persist Try manually changing the network
Dual Sim Device
1. Select ?Settings? from main menu
2. Select ?Wireless & networks?
3. Select ?Mobile network?
4. Set ?Data roaming? toggle switch to ?ON?
5. Select ?OK? to allow data roaming
6. Access Point Name (Select the three dots on your top right and then reset to default)
7. Go back to Access Point Name Select the Cell C sim number either sim 1 or Sim 2
*Select lowest connection: EG: 2G
*Wait Network will temporary switch off once its back again then go back to the sim option and select LTE/3G/2G Auto connect.
Cell C Escalation department
Receive feedback for case no: ***
Number in question: ***
Usage limit
Out of bundle voice limit: R10.00
Out of bundle SMS limit: R0.00
Out of bundle Data limit: R0.00
Out of bundle limit set to unlimited, try to restart your device, if problem persist Try manually changing the network
Dual Sim Device
1. Select ?Settings? from main menu
2. Select ?Wireless & networks?
3. Select ?Mobile network?
4. Set ?Data roaming? toggle switch to ?ON?
5. Select ?OK? to allow data roaming
6. Access Point Name (Select the three dots on your top right and then reset to default)
7. Go back to Access Point Name Select the Cell C sim number either sim 1 or Sim 2
*Select lowest connection: EG: 2G
*Wait Network will temporary switch off once its back again then go back to the sim option and select LTE/3G/2G Auto connect.
Cell C Escalation department