ZH
Zandile H
1 reviews | Active since May 2014
21 Feb 2023, 12:51
Contract ****/*******!
I'm highly disappointed with cell c, I signed a contract for 2 phones in November last year. The amount agreed and signed was R699. I paid November and December cash because they did not activate the debit order fine that was sorted, then for Jan they did not deduct I paid via eft R699 as per the contract that I signed only to receive an sms stating that my account is in arrears and that I must pay R798.06 I then called the contact center, I asked why was I being charged this amount and was told that sorry the prices increased in December, I did not receive an sms or email stating that, now my line has been locked until I pay the remaining balance of R99 this is extremely disappointing and really unfair.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
21 Feb 2023, 13:01Dear Zandile Hlope
Thank you for contacting Cell C.
Kindly be advised that effective from the 01 December 2022 we updated our subscription prices for contract (Post-paid and Top-up) customers. We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
Please note that your account is currently outstanding with the amount of R99.06 that needs to be paid in order for your line to be resumed.
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Thank you for contacting Cell C.
Kindly be advised that effective from the 01 December 2022 we updated our subscription prices for contract (Post-paid and Top-up) customers. We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
Please note that your account is currently outstanding with the amount of R99.06 that needs to be paid in order for your line to be resumed.
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Best regards,
Cell C's reply21 Feb 2023, 13:01
Official
Dear Zandile Hlope
Thank you for contacting Cell C.
Kindly be advised that effective from the 01 December 2022 we updated our subscription prices for contract (Post-paid and Top-up) customers. We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
Please note that your account is currently outstanding with the amount of R99.06 that needs to be paid in order for your line to be resumed.
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Thank you for contacting Cell C.
Kindly be advised that effective from the 01 December 2022 we updated our subscription prices for contract (Post-paid and Top-up) customers. We have not affected any increases to our subscription pricing since 2019 as we are sensitive to the hardships faced by our customers over the past few years, which were exacerbated by the global pandemic. However, sustained inflationary pressures have made price adjustments a necessity.
Please note that your account is currently outstanding with the amount of R99.06 that needs to be paid in order for your line to be resumed.
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Best regards,
ZH
Zandile H's updateReviewer Update
21 Feb 2023, 13:10Why was I not sent an sms or email stating such increases in order for me to be able to adjust as well? and yes that R99.06 is the increased amount which I have no record of any notification. this is utterly unfair!!!!
ZH
Zandile H's update21 Feb 2023, 13:10
Reviewer Update
Why was I not sent an sms or email stating such increases in order for me to be able to adjust as well? and yes that R99.06 is the increased amount which I have no record of any notification. this is utterly unfair!!!!
Cell C's replyOfficial
21 Feb 2023, 13:17Kindly be advised that communication was sent to all customers a month prior advising of the price increase. Our team will make contact to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply21 Feb 2023, 13:17
Official
Kindly be advised that communication was sent to all customers a month prior advising of the price increase. Our team will make contact to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
ZH
Zandile H's updateReviewer Update
21 Feb 2023, 14:07wow I'm telling you that I did not receive any communication from Cell C!!! No sms!!! No Email!!! I did NOT receive any communication!!!
ZH
Zandile H's update21 Feb 2023, 14:07
Reviewer Update
wow I'm telling you that I did not receive any communication from Cell C!!! No sms!!! No Email!!! I did NOT receive any communication!!!
Cell C's replyOfficial
21 Feb 2023, 14:11Our team will make contact to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply21 Feb 2023, 14:11
Official
Our team will make contact to further assist.
Regards,
^TM
Regards,
^TM
Best regards,