Contract ****, no one in call cantre can help

I received the following text: OTP number:****** Your Cell C contract is almost approved. Please call 084 151, option 1, if you did not apply. Cell C. I cenrtainly did not take out a new contract. I called the requested number with the details in the description but the call centre staff passed me around from person to person and no one seems to know what I’m talking about. Eventually someone informs me to phone back tomorrow, perhaps someone elder can help. Cell C, is ***** prevention not important to you, or are you call centre staff just lazy or ***********? I’m starting to wonder if you call centre staff aren’t in on this ****?