Contract Renewed Without Notification

I took a 2 year internet contract for R99pm with Cell C which expired at the end of April/May 2015.<br> The consultant at the time did not inform me that should i not renew my contract on time, my contract amount would be automatically increased to R279pm - without notification.<br> So when i received an sms from my bank indicating the debit order of R279, i freaked out and went straight to the nearest branch where they informed of this automatic increase.<br> I then had to phone the call centre, which was no help at all and a few days later, i went to the Canal Walk branch in Cape town for further enquiry. They informed me that i can renew my contract again at R99pm but to add insult to injury, i had to pay a R100 renewal fee - days after debiting me with a huge amount.<br> My case was further strenghtened when the consultant informed that they have had many of the same complaints from clients of not knowing about the automatic increase.<br> I think this practice is ********* and just poor customer service and i feel '**********'.<br> <br> If somebody from Cell C is going to respond and mention T& C's, then they should not bother. Consultants who sell financial products are legally bound to inform clients.