CS
Cynthia S
1 reviews | Active since May 2010
02 Mar 2016, 17:50
Contract renewal
I went in the shop for assistance with regards to my contract renewal, and there were 3 shop assistants and I approached the counter, and I was literally ignored.<br> <br> I literally asked for assistance and they just sat there uninterested and few minutes later this Sheila/ Shirley lady told me to take the brochure, I walked in knowing what phone I needed and then she just sat there and told me their system was down.<br> <br> I felt so unwelcome, and I even feel that my relationship with Cellc should end here and will have to start a new relationship with the competition thanks to the staff that don't have patience nor care for customers.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
03 Mar 2016, 07:28Hello Tbabes,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply03 Mar 2016, 07:28
Official
Hello Tbabes,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,