1 reviews | Active since Dec 2015
Contract receivables different than agreed
With reference to my previous complaint, and eventually receiving the phone after 3 weeks (also without Cell C informing me that I needed a copy of my ID to collect the package from RAM) , it just becomes worse. In terms of the contract offered, it was indicated to be 150 free minutes per month and confirmed on various e-mails, whilst it now appears that I am only receiving a R100 voucher per month to be used for airtime, smses or data. I also received an additional sim card and, on enquiry, was informed that this is for a 2 Gig R99 per month data contract, which was never remotely discussed or requested. I was told that this would be looked into, but since last Monday never received a call again. On Monday last week I was also promised a refund for more than R1400 within three days for the amounts over charged after a data contract was cancelled on 16 June. I still have not received a cent. From the above it would seem that I am going to be very busy on hellopeter for the period that I still have my Cell C contracts.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
