1 reviews | Active since Jan 2014
Contract price hike
Hi. I have been a cell C customer ever since I took out a cellphone contract. Currently I am on the R400 pm contract which includes 400 minutes etc. As of February this year, I noticed an increase in my monthly bill. . When i made an inquiry at the Cell C store at Liberty Midlands Mall in KZN, I was told that my contract price had increased and that it was part of the terms and conditions that Cell C can increase the monthly price of my contract as per their leisure. I was also now being charged for itemised billing which I do not receive. When I initially took out the contract, I signed and agreed to pay R400 pm. That was the terms of the contract. I feel it is un-constitutional to have such terms which allow Cell C to increase my monthly rate. This also goes against their TV advert which encourages people to transfer to Cell C when their service provider increases their monthly rates. (Cell C claims to not have increased rates). Also, if I want to cancel the contract, there are penalties. The mobile number is provided and account can be accessed using the number.
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
