Contract phone to be collected

I am still waiting for a courier compnay to be sent by CEll C to come and pick up the phone. I WAS SENT AN SMS BUT STILL NOTHING,WHENERVER I CALL I'M BEING TRANSFERRED FROM ONE PERSON TO THE OTHER AND NO ONE IS WILLING TO ASSIST ME.

CASE NUMBER IS ***

Dear Cell C customer

please receive feedback for case no.*** Cell C:CCD435926

RAM Couriers:RC***

Couriers: ***

Best Regards

Cell C Collecti ons