VS
Vina S
1 reviews | Active since Nov 2024
02 May 2025, 10:33
Contract phone not delivered two weeks later
I renewed my contract two weeks ago at cell c Eastgate. To date the phone hasn't been delivered. Cell c blames it on courier company. I asked for a tracking number and they claim they haven't received any. I even phoned head office and no help there. I.m begging hello Peter to please help me. It's an iPhone E16. My contract was signed at cell c Eastgate.
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Cell C's replyOfficial
02 May 2025, 10:49Dear Vina Singh,
Thank you for reaching out, and we sincerely apologize for the delay in the delivery of your device and the inconvenience you’ve experienced.
In order for us to assist you further and escalate the matter appropriately, please could you provide us with your ID number and an alternative contact number?
Kindly send this information to us privately to ensure your details remain secure.
We’re committed to resolving this for you as quickly as possible and appreciate your patience.
Regards
Cell C | CW
Thank you for reaching out, and we sincerely apologize for the delay in the delivery of your device and the inconvenience you’ve experienced.
In order for us to assist you further and escalate the matter appropriately, please could you provide us with your ID number and an alternative contact number?
Kindly send this information to us privately to ensure your details remain secure.
We’re committed to resolving this for you as quickly as possible and appreciate your patience.
Regards
Cell C | CW
Cell C's reply02 May 2025, 10:49
Official
Dear Vina Singh,
Thank you for reaching out, and we sincerely apologize for the delay in the delivery of your device and the inconvenience you’ve experienced.
In order for us to assist you further and escalate the matter appropriately, please could you provide us with your ID number and an alternative contact number?
Kindly send this information to us privately to ensure your details remain secure.
We’re committed to resolving this for you as quickly as possible and appreciate your patience.
Regards
Cell C | CW
Thank you for reaching out, and we sincerely apologize for the delay in the delivery of your device and the inconvenience you’ve experienced.
In order for us to assist you further and escalate the matter appropriately, please could you provide us with your ID number and an alternative contact number?
Kindly send this information to us privately to ensure your details remain secure.
We’re committed to resolving this for you as quickly as possible and appreciate your patience.
Regards
Cell C | CW