Contract paperwork not correctly done- Now can't hand in phone for repairs!

<p>My new phoned broke, I made peace with the fact that I would have to hand it over to CellC for 3-4 weeks as they informed me which in my oppinion is absolutely rediculous as it is but the phone is under warrenty an on contract or else I would definitely not bother with wasting that much of my time. So I am in store to hand the phone over only to be told I cannot because some one did not file all the paperwork correctly when I took out the contract, I have to now look for proof of purchase or return to the branch I bought the phone at so now thanks to the incompetence of CellC staff I have to make extra trip and I didn't get the phone in the same town that I live in. Too make it worse I wanted to log a complaint on CellC's website the message field had a limited number of characters so I could not even describe my problem which was the last straw. </p>