SN
Sanele N

1 reviews | Active since Mar 2013

09 Feb 2016, 10:39

Contract paid up but still billed after cancellati

On 18/08/2015 two contracts I had with Cell C were paid and the proof of payment was sent. I called them for cancellation, since then I did not receive any calls from them, in my terms this meant everything was well, contracts paid up and they were cancelled. <br> <br> Today 09/02/2016 I get a call from them telling me I'm owing? Owing??? I was a bit confused as to how can this happen. Why did they keep quiet for such a long time after I paid them? They asked for a reference number I got after cancelling the contracts and mind you that is almost 5 months after the contracts were settled. They were not getting any money from me for the whole of 5 months and they expect me to keep the reference done 5 months ago?<br> <br> I've always heard from my friends that when the contract is paid up with cell c, one needs to call them for cancellation which I did because I was avoiding their billing which does not stop even after the 24 months of the contract is finished. I've never been happy with cell c from the beginning cause of their crazy billing system even when the contract is top up. <br> <br> What's worse is that those numbers I was using were closed long before being settled. Won't recommended cellc to any1

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Replies (1)
Cell C
Cell C's reply09 Feb 2016, 10:45
Official
Hello sanelenkosi,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN