Contract paid by debit order every month but handed over to legal department!

<p>So I keep getting harassed by CellC to upgrade two of my contracts which are up for renewal soon.</p> <p> </p> <p>Today I decided to phone CellC and find out what my upgrade options are and so on. Only to be informed by the service agent that I cannot be assisted as my account has been handed over to the legal department. Which is rather odd considering the fact that upon reviewing my bank statements for the past 3 months, all contracts have been deducting from my account normally between the 15th and 18th of each month.</p> <p> </p> <p>I asked the service agent for more details on why the account was handed over and she couldn't give me any details whatsoever and quite frankly didn't really seem to care. It sounded ********** in the background of the call, as if the staff were having a party almost while they were supposed to be working.</p> <p> </p> <p>I even tried phoning one of your physical stores at Canal Walk Shopping Centre which is close to where I live and they don't even answer their phones, but walk in their saying you want to sign a contract then see how quickly they're willing to be of assistance to you...</p> <p> </p> <p>If CellC cannot resolve this issue within a reasonable amount of time and allow me to upgrade my contracts as I please then I will be forwarding this matter onto my legal assistance insurance. Then you can fight it out with them yourselves.</p>