Contract opened in my name **********ly with out back ground verification

<p>On the 1st of November I recieved a notification from tha bank of a debit order from Cell c and another debit order from Cell C again went of my account on the 4th of November yet I am not a Cell C customer. I called the call center to find out why my account was being debited by Cell C because to my knowledge I am not a Cell C Customer and i was informed that I am a Cell C customer and that I have 2 lines with Cell C. When I asked the call center agent when the contracts were taken up she could not give me an answer. I am a Transunion subscriber and I did not recieve any notification of th enquiry being done on my ID number which to me suggests that there were no varifications done by Cell C when the application was made. the call center agen transfered me to the ***** department where I was advised to email a affidavit stating that this was a ********** application. I sent the ***** department an email with a copy of my ID as well as the the affidavit on monday the 7th of November. I recieved a Automatic response saying that this issue will be attended to within 48 hours but Till Today I have not recieved any feedback from Cell C nor can I get intouch with anyone from their ***** department. They do not seem to be taking the issue seriously.</p>