Contract not upgraded on systems

I upgraded by contract at Centurion Mall Cell C Upper Level on 29/8/2015<br> <br> Up till now it is still not upgraded on your systems. <br> <br> I've sent this to your Customer Care who calls me. The person didn't know what to say. For heaven sake, I send an email, respond to it. Why do you have to irritate a person with a silly call from a consultant who doesn't know what to say.<br> <br> It is not my duty to see that Cell C staff are doing their job. Please ensure that everything is corrected. What about the fees? <br> <br> Cell C Customer Care: Please don't call me. Answer my email.