Contract not explained and overcharged

I opened a case with Cell C regarding an invoice for R2426.51 which was debited from my account on 1 March, the invoice was for January . The case was opened on 2 March. This was for a contract that was offered to me for 5gb a month for R99. I was given a case number ***) and told someone would get back to me in the next week. <br> <br> I called the call centre a few times over the following weeks, and was told they are still waiting for the conversation recordings. Apparently they needed to request these from FNB. <br> <br> Then an mount of R4811.50 was debited on 1 April.<br> <br> Both of those transactions where reversed, I had the account blocked. <br> <br> I was called by a lady this week that told me that she had listened to the recordings and agreed that the type of contract was not explained to me. She said that she would get the contract changed to a top up. I then asked her about the outstanding amount on my account, she said that cannot help me with that and I need to phone the billing department. I have tried but I can't seem to get to anyone that can actually help me. <br> <br> Can someone please contact me so we can get this sorted out? It's been two months...