MD
Msingathi D
1 reviews | Active since Oct 2021
05 Oct 2021, 15:54
Contract not ending with cell c
Cellc is real not helping customers they ********** people taking advantage my contract ended long time ago they still adding money ..they not return to the query we logging... spoke to different agents and manager still not help by the company but the money keeps increasing for something I’m not even using the SIM card that is not even working...there’s Puleng exclusive manager said will take my query but never return to me there’s Xolani collections dropped with phone ... and when you call the call Centre they just breath not talking this is bad customer service...
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Oct 2021, 16:04Hi Msingathi
Thank you for contacting Cell C.
Our records indicate that you have an active account with us.
Did you submit a cancellation request to have the contract cancelled?
Regards
^MP
Thank you for contacting Cell C.
Our records indicate that you have an active account with us.
Did you submit a cancellation request to have the contract cancelled?
Regards
^MP
Best regards,
Cell C's reply05 Oct 2021, 16:04
Official
Hi Msingathi
Thank you for contacting Cell C.
Our records indicate that you have an active account with us.
Did you submit a cancellation request to have the contract cancelled?
Regards
^MP
Thank you for contacting Cell C.
Our records indicate that you have an active account with us.
Did you submit a cancellation request to have the contract cancelled?
Regards
^MP
Best regards,
MD
Msingathi D's updateReviewer Update
05 Oct 2021, 19:06When you saying active what do you mean ?because as far as I know my contract with cell c ended October last year ..why do you wanna pay tax with our money ,what you doing is billing us for something we never even used the SIM card was disconnected long time but you still adding bill .a TWO YEAR CONTRACT MUST BE A TWO YEAR CONTRACT AND THAT IS WHAT I AGREED ON your Call Centre is useless no one can assist they even drop you with phone . THEY BREATHING TO YOUR EARS..now tell me MP why every one is complaining about the same contract and the service. Why if you see you not getting money you keep the account active when you see the router is not active you keep the contract active? When you see the 2 years passed do as you did when you wanted us to join your contract call us ask if we still wanna continue with the contract that the job for Call Centre .
MD
Msingathi D's update05 Oct 2021, 19:06
Reviewer Update
When you saying active what do you mean ?because as far as I know my contract with cell c ended October last year ..why do you wanna pay tax with our money ,what you doing is billing us for something we never even used the SIM card was disconnected long time but you still adding bill .a TWO YEAR CONTRACT MUST BE A TWO YEAR CONTRACT AND THAT IS WHAT I AGREED ON your Call Centre is useless no one can assist they even drop you with phone . THEY BREATHING TO YOUR EARS..now tell me MP why every one is complaining about the same contract and the service. Why if you see you not getting money you keep the account active when you see the router is not active you keep the contract active? When you see the 2 years passed do as you did when you wanted us to join your contract call us ask if we still wanna continue with the contract that the job for Call Centre .
Cell C's replyOfficial
05 Oct 2021, 20:44We will look into it and revert with feedback.
^YM
^YM
Best regards,
Cell C's reply05 Oct 2021, 20:44
Official
We will look into it and revert with feedback.
^YM
^YM
Best regards,