BE
Barend E

1 reviews | Active since Aug 2017

07 Aug 2017, 15:06

Contract Not Cancelled Within 5 working Days

<p>I bought a router with Cell C. Took it home. No network access. After 3 days of struggling with the call centre I phoned in to cancel the contract. They will phone me back. Everytime I phone in to follow up, they will come back to me. </p> <p>At this moment (1 month later) I am still paying the contract, still waiting for someone to cancel my contract. Still waiting for them to respond to my cancellation request.</p>

0
Replies (2)
Cell C
Cell C's reply07 Aug 2017, 15:21
Official

Good afternoon Barend

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 07:35
Official

Please be advised that Palesa could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN