Contract not cancelled on time

My sister has been contacted and was told she must pay for June as well.

I don't understand why she must pay when you guys took time to cancel the contract.

No but when one request for a contract to be cancelled before the contract date then if she gets benefits and used it then thats not her problem as she called 3 times to cancel. She is not willing to pay anything for June. If that amount is not written off then i will be forced to request that the 1st call copy gets sent to her and we will take this matter further. As she has done her part in cancelling before the end date of the original contract.

oh my God can you not read my initial complaint. This was before April, hence i provided you with the other contact number to be able to trace the call. Do not call my sister if you haven't done your investigation fully. check the 074 number that i posted on the initial complaint to trace the call where she cancelled in time so don't make it as if she did not cancel in time. Cell c has become worse honestly.... i wish my contract can end so that i cancel with you guys for good cause if this happens to my sister then who am i. i am highly fraustrated in what you doing here to my sister.

The first time when she called they confirmed telephonically that its cancelled but no sms. Then the second and 3rd time she recieved an sms. Hence i say go track up the call, do your job for once. i dont see why you haven't tracked the calls as yet. I am giving you 24 hours to return to my sister with a solution.

As per her contract it ended April. She called before end of April. You still fail to do as requested. GO AND PICK UP THE 1ST CALL MADE FROM THE 074 NUMBER!!!!!!!!

She cancelled on time hence we saying she is not paying the JUNE amount as she cancelled on time.

How is it her fault that she calls and the agent does not submit the cancellation. How is it her fault that you guys sent her data and was used.

She cancelled on time!!!!! whats the point of complainting when you not even doing full research. Your customer cancelled on time as per the recording on the 1st call. THE AGENT DID NOT ACTION THE CANCELLATION, SO WHOSE FAULT IS THAT???????????CLEARLY NOT THE CUSTOMERS CAUSE SHE DONE HER PART ON HER SIDE!!!!!!! AS SAID NO LIABLITLY WILL BE TAKEN FROM HER SIDE FOR JUNE AS SHE CANCELLED BEFORE APRIL.

DO YOUR JOB PROPERLY AND PUT YOUR CUSTOMERS 1ST. FAILURE TO WRITE THIS OFF AS WE SAID PLEASE GIVE US A COPY OF HER FIRST CALL AND WE WILL TAKE THIS MATTER FURTHER.

why must she confirm when it was said to her that she cancelled. How was she going to use her phone just because you made the mistake from your side. We are done with the back and forth.

please send us the recording to *** and we will take it further since we not getting any pleasure from this. You not taking responsibilty that one of your agents did not do their job and cancelled on time, she had to call the 2nd time to get it cancelled. I feel like whoever is dealing with this complaint is painting the fact blank that the mistake is from cell c. if an agent tells me that a contract is cancelled why the hell should we follow up again if there was data recieved ....... this is a mess you created and wanna blame shifts to my sister for using the data. how was she going to use her phone if you sating she shouldn't have used the data and things......

cause of the deduct. Go listen to the god damn call that the agent confirmed it was cancelled. She called back cause she reliased that the 1st agent did not do their JOB same like you to. instead of asking this if you listened to the recoreded line you would pick up that they told her its cancelled and yet they didn;t do their job so how the hell is that our problem. im taking this matter to the ombudsman if not resolved by COB today.

i gave you enough time to get the call recording. I already got forms to take this matter to the ombudsman. Failure to give feedback by COB then i will send the forms through to the ombudsman. When dealing with a complaint 1st do your investigation properly before getting back to the client. You could have listened to the call the time we logged this complaint so don't tell me about 24 to 48 hours as this was logged on the 25th already.

i am define gonna take my account away also after this bad service recieved!!!!!!!