1 reviews | Active since Jan 2012
Contract not cancelled by Cell C
<p>I contacted cell c in Aug/Sep 2016 advising them to cancel my contract at the end of Sep 2016. I was helped by a lady from their call centre who confirmed that my contract was cancelled and that the last debit order would go off at the end of August and that i would not be debited again at the end of September 2016. As always Cell C never delivers on their promises. I am now getting sms's about my cell c account being in arrears and that if i dont pay R163.52 services will be suspended within two days on non-payment. Like really???? My contract was cancelled and i was advised that the last premium was going to be deducted in August 2016. I phoned Cell C of Friday and was helped by Manapi Motlhale who escalated my query.......I'm not even sure when the contract's department will revert. The reference number issued to me: ********** 526. CAN THIS BE SORTED OUT!!!!!</p>
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Cell C | PN
Best regards,
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
