Contract not canceled as requested

<p>I phone Cell C in August to request a settlement to cancel my contract I received the settlemt amound and paid the money over to them. Phoned back and requested to cancel the contract. The guy I spoke to said the money was received and he will cancel the contract.</p> <p> </p> <p><br />I now have received a statement for this contract and they are deducting the monthly installment ftom the money I paid over to cancel it.</p> <p>I phoned and spoke to Noxolo mbuli. She said that the person made a mistake as did not canceled the contract and deactivated it as he should. I then asked her to cancel it now and she said I can't because I was using it. I did use it by mistake but I was under the impression that it would stop working once the cancelation goes trough.</p> <p>I requested to speak to Noxolo's manager and she said that the manager was not in yet and that she will send the manger an email and CC me in the email so that the manager can contact me. I did not received an email.</p>