Contract not canceled!!

<p>Good day.<br />On the 27th of March 2017 I phoned customer care to give 30day notice on my contract that expired on the 27 of April 2017. I was directed to retentions. The person on the line tried to look for a better package as to retail me. After about 10minutes of struggling, he said that he will phone me back with a better deal. I waited 2 days and never received the call. On the 29th of March 2017 I phoned again to cancel my contract. The lady on the other side told me about a month to month package of R29 that consists of 500mb and 50min a month. I agreed to this package and she clearly stated that it will be activated at the end of April 2017 and my current package will come to an end. On the 1st of May 2017 I received an sms to notify me that I have been activated on 512mb and 25min, this is the amount for my previous package that I clearly canceled. I phoned customer care this morning and after 15min on the line my call got cut. I then tried to open an online support ticket but that service doesn't work either. Time for a new cellular provider?</p>