Contract not being renewed , been given the runaround about my situation

<p> </p> <p>Last week Wednesday I went in to Cell C Clearwater to upgrade my contract, After an hour I was told that there are issues with the system as I have to be migrated due to my number being on Vitality Mobile. I then left and decided to phone customer care the next day (Thursday) and do the upgrade through that service. The call centre agent told me again I had to be migrated and a new credit check will have to be done on my account. I had no problem with this and again was told I would be phoned back the next day once it has been done. It's now Monday I haven’t had any feedback. A new credit inquiry will be made on my account and all I wanted was a simple go in to the shop do an upgrade and leave.</p>