Contract Nightmare

<p>So in October of this year I took out a contract from cell c using, both their website and their very helpful sales team. I even got my phone a day later! Loved the phone but quickly found out that the phone was not compatible with my insurances tracking device. So I called and logged a return. I had also requested a sim number change and only after 3 weeks did it finally get done by retentions of all departments trying to keep mu business. ! I called about the collection of the phone and the number change many times, always ending up with promises that never happened and me getting angrier and more upset.</p> <p>This return would take a month to effect as the phone only got collected on the 27 November! So now I am awaiting Cell C again to effect my contract cancellation, which could only happen once they got the phone. No feedback, no sms's as to status. (Almost 2 weeks now) Totally unacceptable and retentions actually want me to stay with cell C. Supervisors are non existant, when they do not want to take your calls, they are in meetings. Retentions pass the buck onto other departments when you are trying to find out details and hardly anybody does what they say they will do. Seemslike there are some major problems in Cell C. And I was actually thinking of taking a giga 200 with them next year, still need a contract, but have yet to get a reason to stay with a company you can't trust. Terrible, Words cannot describe. </p>