A
Albertina
1 reviews | Active since Aug 2024
20 Aug 2025, 15:59
Contract mobile /debit order
I have been battling with my account to be closed, they kept on debiting even when I canceled the contract. I paid R210 which refers as debit order rejection. They steel people's money by that without letting them know. I had a very bad experience with the cell c, to people who still want contracts I will advise you stay away from cell c products, that can only work on prepaid simple as that. Regards
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
20 Aug 2025, 16:04Dear Albertina,
Thank you for reaching out to us.
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the service we want you to have. Please be assured that we have escalated the matter to our support team to urgently review the account closure and debit order rejections. One of our consultants will reach out to you directly to provide clarity on the charges and assist with resolving this matter.
Regards,
Cell C | TN
Thank you for reaching out to us.
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the service we want you to have. Please be assured that we have escalated the matter to our support team to urgently review the account closure and debit order rejections. One of our consultants will reach out to you directly to provide clarity on the charges and assist with resolving this matter.
Regards,
Cell C | TN
Best regards,
Cell C's reply20 Aug 2025, 16:04
Official
Dear Albertina,
Thank you for reaching out to us.
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the service we want you to have. Please be assured that we have escalated the matter to our support team to urgently review the account closure and debit order rejections. One of our consultants will reach out to you directly to provide clarity on the charges and assist with resolving this matter.
Regards,
Cell C | TN
Thank you for reaching out to us.
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the service we want you to have. Please be assured that we have escalated the matter to our support team to urgently review the account closure and debit order rejections. One of our consultants will reach out to you directly to provide clarity on the charges and assist with resolving this matter.
Regards,
Cell C | TN
Best regards,
A
Albertina's updateReviewer Update
21 Aug 2025, 14:59Good day everyone
I would like to thank Hello Peter to get my cry's attention. My issue with cell c service provider has been resolved. I personally thank Sydney, Karabo for taking care of this problem.
This is how the company should be treating their customers and I'm grateful for the service I have received.
Thank you once more and happy for your prompt response and your ability to assist me.
I would like to thank Hello Peter to get my cry's attention. My issue with cell c service provider has been resolved. I personally thank Sydney, Karabo for taking care of this problem.
This is how the company should be treating their customers and I'm grateful for the service I have received.
Thank you once more and happy for your prompt response and your ability to assist me.
A
Albertina's update21 Aug 2025, 14:59
Reviewer Update
Good day everyone
I would like to thank Hello Peter to get my cry's attention. My issue with cell c service provider has been resolved. I personally thank Sydney, Karabo for taking care of this problem.
This is how the company should be treating their customers and I'm grateful for the service I have received.
Thank you once more and happy for your prompt response and your ability to assist me.
I would like to thank Hello Peter to get my cry's attention. My issue with cell c service provider has been resolved. I personally thank Sydney, Karabo for taking care of this problem.
This is how the company should be treating their customers and I'm grateful for the service I have received.
Thank you once more and happy for your prompt response and your ability to assist me.
Cell C's replyOfficial
21 Aug 2025, 15:19Dear Albertina,
Good day and thank you for your kind words.
We’re delighted to hear that your issue has been resolved to your satisfaction. Sydney and Karabo will be thrilled to know their efforts made a positive impact.
At Cell C, we strive to provide excellent service to all our customers, and your feedback truly motivates us to keep improving.
Thank you for choosing Cell C, and please don’t hesitate to reach out if you need further assistance.
Regards
Cell C | NT
Good day and thank you for your kind words.
We’re delighted to hear that your issue has been resolved to your satisfaction. Sydney and Karabo will be thrilled to know their efforts made a positive impact.
At Cell C, we strive to provide excellent service to all our customers, and your feedback truly motivates us to keep improving.
Thank you for choosing Cell C, and please don’t hesitate to reach out if you need further assistance.
Regards
Cell C | NT
Best regards,
Cell C's reply21 Aug 2025, 15:19
Official
Dear Albertina,
Good day and thank you for your kind words.
We’re delighted to hear that your issue has been resolved to your satisfaction. Sydney and Karabo will be thrilled to know their efforts made a positive impact.
At Cell C, we strive to provide excellent service to all our customers, and your feedback truly motivates us to keep improving.
Thank you for choosing Cell C, and please don’t hesitate to reach out if you need further assistance.
Regards
Cell C | NT
Good day and thank you for your kind words.
We’re delighted to hear that your issue has been resolved to your satisfaction. Sydney and Karabo will be thrilled to know their efforts made a positive impact.
At Cell C, we strive to provide excellent service to all our customers, and your feedback truly motivates us to keep improving.
Thank you for choosing Cell C, and please don’t hesitate to reach out if you need further assistance.
Regards
Cell C | NT
Best regards,