MM
Mohau M
1 reviews | Active since Jan 2020
14 Jan 2024, 16:31
Contract minutes can't be used for 086or 080 numbers
I would have never taken up the pinicle contract if I was fully informed that the minutes I get for any network they dont work for 086 or 080 or certain emergency numbers this is such a inconvenience as to I always thought that it's network issues until I complained. When we take out contracts that give you minutes we do so that we don't buy airtime I can't call even companies that I have polices with imagine you are in an emergency and must buy airtime first honestly can't wait for this contract to end so I can move back to another network
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Replies (1)Cell C's replyOfficial
14 Jan 2024, 16:48Dear Mohau,
Thank you for reaching out to us. We understand your frustration regarding the use of your contract minutes for specific numbers. Due to the difference in billing rates for calls to special numbers, shared calls, and premium rates, a rand value airtime is required to place calls to these numbers.
We apologise for any inconvenience this may have caused you and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to contact us our email address is ***.
Cell C | NZ
Thank you for reaching out to us. We understand your frustration regarding the use of your contract minutes for specific numbers. Due to the difference in billing rates for calls to special numbers, shared calls, and premium rates, a rand value airtime is required to place calls to these numbers.
We apologise for any inconvenience this may have caused you and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to contact us our email address is ***.
Cell C | NZ
Cell C's reply14 Jan 2024, 16:48
Official
Dear Mohau,
Thank you for reaching out to us. We understand your frustration regarding the use of your contract minutes for specific numbers. Due to the difference in billing rates for calls to special numbers, shared calls, and premium rates, a rand value airtime is required to place calls to these numbers.
We apologise for any inconvenience this may have caused you and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to contact us our email address is ***.
Cell C | NZ
Thank you for reaching out to us. We understand your frustration regarding the use of your contract minutes for specific numbers. Due to the difference in billing rates for calls to special numbers, shared calls, and premium rates, a rand value airtime is required to place calls to these numbers.
We apologise for any inconvenience this may have caused you and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to contact us our email address is ***.
Cell C | NZ
