PV
Pat V
1 reviews | Active since Jul 2011
11 May 2020, 14:28
Contract Migration issues
I am having an endless issue with CellC.
On the 4th May 2020 I telephoned 084143 to cancel my contract and to convert the number to pre-paid.
I was persuaded to migrate my contract to Pinnacle 30, confirmed by email.
I then received an SMS indicating the migration was to Pinnacle 50, instead of Pinnacle 30.
I phoned *** to query the incorrect migration, I was given areference no , but no further communication. I sent an email to them complaining that this issue had received no attention, and got another reference number. Now I have just received an SMS to say that they will be debiting me for the amount of my original contract at the end of May. With such incompetence and failure to respond how does this company stay in business?
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Cell C's replyOfficial
11 May 2020, 15:51Hi Pat
We acknowledge receipt of your complaint and apologize for the poor service you have received.
We'll look into this and assist.
^PN
We acknowledge receipt of your complaint and apologize for the poor service you have received.
We'll look into this and assist.
^PN
Best regards,
Cell C's reply11 May 2020, 15:51
Official
Hi Pat
We acknowledge receipt of your complaint and apologize for the poor service you have received.
We'll look into this and assist.
^PN
We acknowledge receipt of your complaint and apologize for the poor service you have received.
We'll look into this and assist.
^PN
Best regards,