NM
Nonkululeko M

1 reviews | Active since Jul 2016

07 Jul 2016, 15:19

Contract Lies

<p>I took up an offer from Cell C for a pocket router at the price of R159 for 5Gig towards the end of May with Tsepang (consultant ).Apparently he claims that he informed me that this contract is a postpaid which according to my understanding means "paying for the contract after using the services".Agent did not mention anything about open line and cell C debited +R2800 from my account which I reversed and I paid my normal instalment because the services were cut during the month .Now I was forced today to make the outstanding payment or I would be blacklisted if I do not pay.What a shocking service from cell c.I want this to be corrected as soon as possible!!! </p>

0
Replies (2)
Cell C
Cell C's reply08 Jul 2016, 05:15
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

NM
Nonkululeko M's update11 Jul 2016, 11:00
Reviewer Update

Im still waiting for the consultant to contact me.