Contract issues

So last week Thursday my contract phone was ****** eith my contract number. I suspended the number as I was getting messages that the number was being used. I reported the phone ******.

My 24 month contract period has expired and I never upgraded as I wasn't sure which phone to take. One call center agent think his name was "Tekiso" ( I stand under correction) called me in September asking me to upgrade I explained I wasn't ready and he told me that the contract will automatically change to a different package but will not affect my upgrade when I do decide to proceed. So when this incident occurred and was being forced to upgrade I was told I couldn't by the vangate cell c store. I was so upset that I canceled doing that upgrade.

I now want to cancel my entire connection with this service provider, and when I called them today to tell them that I want to cancel, they told me that they needed to activate the line again and then cancel it. I understood and that what she did, she then told me that it will.be canceled on December 31st as they have a 30 day waiting period and I would need to pay for the month of December!!!!!! How am I paying when I can't upgrade and I dont have the sim cos it was ******. I also mentioned to her that I wasn't to cancel it immediately with immediate effect. My contract term is complete why do I need to wait? I didnt even upgrade!! This is appealing and as I been reading this seems to be a regular occurrence with Cell C.

I am done with this service provider and will be advising every single person I meet on the same