1 reviews | Active since Apr 2014
Contract, issue MF65M router instead of MF910
R99 data contract 5 giga + 15 giga package.<br> My son in law app**** {02Apr16} and was issued with a ZTE M910 router and myself was issued {06Apr16} with a ZTE M65 Mi-Fi router for the same monthly installment. It is unacceptable to issue one customer with a better product than the other one for the same amount. The value and function between the two routers differ but Cell C expects the public to pay the same amount. During purchasing the consultant explained to me that the M910 router is out of stock and if I am willing to take the M65 which I accepted. It was after wards that I recognize that I will pay the same as my son in law but will have the down grade router instead of the one that was advertised. I contacted the Cell-C to provide me with the correct router {M910}, but was unsuccessful, reason is that I already signed and accepted the contract / router. I discussed the option of cancelling the contract, but according to Cell C I do not have a valued reason to cancel, I will have to pay the full contract up front without benefit anything. I do not have a problem with the contract itself but the issue of receiving a cheaper router. I expect Cell C to issue me with the MF910.
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We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
