1 reviews | Active since Aug 2015
CONTRACT INCORRECT AND PHONE OUT OF STOCK
I was contacted by Lauren of Cell C (Durban office apparently) regarding an upgrade I am due for. I was quoted R139.00 per month and promised the Samsung J1 Dual Sim will be delivered by the end of this week. The renewal contract has now been e-mailed to me and the contract amount is R149.00 and not R139.00 as stated in our conversation. I also called customer service to find out what size sim card the Samsung J1 takes and was now told this phone is out of stock. No-one can tell me what phone I will be getting and when. I cannot get hold of Lauren and have left a message for her to call me. I wish to cancel the contract since the contract amount is different to what was agreed upon in our conversation (which is recorded I'm sure), and the handset I want is out of stock. Please can someone from Cell C call me to assist.
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
