contract from hell(Cellc & C insurance)

<p>BAD Service took a contract phone Huawei P7 with Cellc in 2015 then my phone got lost after a year and i phoned the C insure to claim but i was not assisted. They told me i was not insured with them, when i took out a contract with Cellc i immediately called the C insurance to insure my phone. they told me they won't be able to help me because i was not paying the monthly fee ,the were debiting from the savings account and i changed my account details to called them to update my account details from savings to cheque account. so wasn't helped and i was without a phone for months. Every times you call Cellc or C insurance they give you a different story one of the agent said i don't have to update my banking details with them because it shows that i have changed my banking details with cellc</p> <p>then i upgraded last October 2016 and i called the C insurance to insure my new phone, then took my IMEI number and my banking details and they said they'll send me documents proving that I’ve insured with them but i never received anything called them again before end of last year and they gave me the same story again that I’m not insured with them then i asked to speak to a team leader or someone in charge then the agent put me on hold for 15minutes and he dropped then phone. called again first week of Jan 2017 to apply for insurance again even gave my IMEI number and my banking details and the agent said I’ll receive documents from C insurance but i didn't receive anything. Called again today but I’m still getting different answers. they just told me that i insured three phones with C insurance but all this times i was told that m not insured don't know what to do anymore, I’ve had enough with cell c and C insurance. every time you call them you get a different story and no one knows anything and if you ask to speak to whoever that is in charge they put you on hold forever.#cellc & c insurance mast fall</p> <p> </p>