IS
Ilse S

1 reviews | Active since Apr 2012

26 Oct 2015, 19:55

Contract ***** - No Assistance.

I had a contract with Cell C a while back sold to me telephonic-ally.<br> <br> The sales person guaranteed me it was a top up contract.(1 gig for R99 per month) I accepted the offer. I stuck the sim card in my daughters Ipad and told her go nuts but when the gig if finished then she will have to wait till next month. I then got billed a large amount and I did not pick up on it right away a month or so later I go billed in excess of R 4000. I refused to pay naturally, I spoke to 3 different people from call centers and then cell C stopped calling. I naively believed that Cell C had gotten there act together. <br> <br> I happily though I would not have to deal with the likes of Cell C again.<br> <br> I went this weekend to check my credit record because I want to buy a house for my family.<br> <br> But I cant because Cell C has listed the contract against my name.<br> <br> Contact Me and Resolve this ASAP.<br> <br> I also request the contact (the tapes of the phone call proving that what the sales person offered me is not what I received from Cell C).<br> <br> Should you fail to produce this then there was no contract to begin with?

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Replies (1)
Cell C
Cell C's reply27 Oct 2015, 07:22
Official
Hello IlseDunc,

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication soon and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN