Contract *****

On the 17th of March 2021 I logged a ***** query via ***. Received an automatic reply email stating "All ***** related queries will be attended to within 48 working hours (working days - Monday to Friday, excluding Public Holidays)."

Today, the 24th of March 2021, the contract debit order went off again for double the amount, assuming that the February debit order I called with my bank was added to this month's debit order.

Further more I have not retrieved any feedback from Cell C to date, have no reference to track my query and on to top it all off when I requested the contract documents to establish what is going on I simply got a response that it won't be possible to supply me with the contract documents.

What can I do to resolve this despicable issue?