sM
sibonisile M

1 reviews | Active since Jul 2017

28 Jul 2017, 10:24

CONTRACT *****

<p>Some opened 2 contracts using my ID on the 20th July over the phone. I know this because i saw 2debit orders on my bank account and then called Cell C to ask how come since I dont have any accounts with them and thats when I was told that I opened to accounts on the 20 tH. They have given me reference number ********** 013 and they said they will email the documents to the cell c branch that I opened the case at. However now i need statement of this accounts or proof that there is an account opened no one is willing to assist me I even called customer care and they said they can only send me voice recording...I want more i need documents that were used to open the contract and I want to see the address that it was delivered to so that can serve as a proof that it was not me who opened that account. I also want to open case with saps because clearly someone out there is using my id without my knowledge and they also need these documents. yesterday Cell C called and asked for my email address and said that they have cancelled the contracts and they want to send me proof of that but up until now i have not recived anything from Cell C i went to Cell C branch so that they can call on my behalf they called ***** section which said they should call customer care and customer care said we should call ***** section. so i feel like no one cares about the fact that it is Cell c whio should be helping me now i am busying running after them yet someone out there has my personal details</p>

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Replies (1)
Cell C
Cell C's reply28 Jul 2017, 10:41
Official

Hi Sibonisile

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,