CH
Chris H

1 reviews | Active since Jan 2010

05 Apr 2017, 11:06

Contract *****

<p>My reference nr ********** 778 the person handling the case Elsie Sebola. Please give me feedback, you phoned on Saturday 1 April at 15:11 I returned the call and the call centre was closed. Now no one wants to give me feedback. I have phoned back twice already with calls lasting 12-18minutes each time. My 24 month contract is expiring in 13 days yet you want to charge me for 27 months, that is ******* and breach of contract. How many other clients are you doing this to!!!???? </p>

0
Replies (4)
Cell C
Cell C's reply05 Apr 2017, 11:50
Official

Hi Chris

We have referred this matter to one of our team members for assistance. You cannot be changed for 27 months yet your contract is for 24 months. Communication will follow shortly.

Regards

Cell C | PN

Best regards,

CH
Chris H's update05 Apr 2017, 14:40
Reviewer Update

Please have someone call me that does not jave a predetermined outcome in their heads, and that will listen instead of talking and saying the same thing over and over.

CH
Chris H's update05 Apr 2017, 18:01
Reviewer Update

Finally it was resolved, thank you. My contract is at an end and I only need to pay the device fee.

Cell C
Cell C's reply07 Apr 2017, 08:30
Official

Thank you for providing us with feedback, we are glad that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN

Best regards,