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Stephanie C

1 reviews | Active since Feb 2015

01 Feb 2015, 11:43

Contract expired and no-one bothered to inform

Apparently my contract expired on the 19 Dec 2014 and now I was billed R780 for the same data services I paid R100 per month for previously. They said they did sms me, but they sent the sms's to my data line, a SIM card that doesn't come out of my iPad! My argument is that I was not aware that I was incurring additional costs and it is their responsibility to inform the consumer of these costs! Cell C will not consider a refund.

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Replies (1)
Cell C
Cell C's reply04 Feb 2015, 07:42
Official
Hello Stephanie_C,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN