1 reviews | Active since Mar 2015
contract expired and im still being charged
I called cell c last year 2014 in September asked them to block my simcard as its has gone missing and I no longer use it. contract on the sim card ended in Juanuary and from february cell c started debiting me more than usual , when I called to find out ther said this is because my contract has expired , asked them why could their not cancell it their said ,i was suppose to call and ask them to deactivate it .<br> if i ask them how I was suppose to know that my contract ended their told me that their sent me a text message on the simcard that was blocked. and i asked them how was i suppose to get the message if simacrd was blocked? asked them why their did not use my other numbers that i have working with cell c?<br> I could not get an answer.<br> in march their debited about R550 and this month their did the same for a number that is no longe valid. this is unfair as their have the nu,ber on the system as blocked but their still debitting me even though contract has expire.
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Cell C | VM
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | VM
