KM
Keabecwe M
1 reviews | Active since May 2016
15 Nov 2017, 15:34
CONTRACT ENDED
I am so disappointed as my Cellphone contract ended with cell c on 22/01/2017, but they decided to charge me for R194 airtime that I didn't even sign for, the actual amount was R311.00.
So it simply means that they are aware that contract ended. I called several times to cancel even wrote letter of cancellation. But I still see debit order going through my account.
When you call you always redirected, without help.
I hope I wont be receiving letters that I owe Cell C as initially my contract with them ended 22 January 2017. I am not even using the Sim Card.
Can Cell C treat customers with respect.
I am waiting ********** 732
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
15 Nov 2017, 15:40Good day Keabecwe
The R194 charge might be the usage accumulated after your inclusive benefits were depleted but will look into it and advise accordingly.
Regards
Cell C | MM
Best regards,
Cell C's reply15 Nov 2017, 15:40
Official
Good day Keabecwe
The R194 charge might be the usage accumulated after your inclusive benefits were depleted but will look into it and advise accordingly.
Regards
Cell C | MM
Best regards,
KM
Keabecwe M's updateReviewer Update
15 Nov 2017, 15:49Since I have bought the cellphone I never used it, so if contract ended 22/01/2017, why debit order is still to date on my account. if you check on your system you can even see that I cancelled the contract in July.
The sad part is all this money wont even be refunded but I will hear or receive letter from Cell C that I am owing.
Please don't jeopardise my credit record.
Sort this mess out.
KM
Keabecwe M's update15 Nov 2017, 15:49
Reviewer Update
Since I have bought the cellphone I never used it, so if contract ended 22/01/2017, why debit order is still to date on my account. if you check on your system you can even see that I cancelled the contract in July.
The sad part is all this money wont even be refunded but I will hear or receive letter from Cell C that I am owing.
Please don't jeopardise my credit record.
Sort this mess out.
Cell C's replyOfficial
16 Nov 2017, 07:49Good morning Keabecwe
As per communication with Maropeng, the amount billed was due. Your contract was terminated in July of which the last bill on the contract had to be billed plus the failed debit order penalty fee.
Regards
Cell C | MM
Best regards,
Cell C's reply16 Nov 2017, 07:49
Official
Good morning Keabecwe
As per communication with Maropeng, the amount billed was due. Your contract was terminated in July of which the last bill on the contract had to be billed plus the failed debit order penalty fee.
Regards
Cell C | MM
Best regards,